Warranty Service Policy

We appreciate the opportunity to serve you and to provide warranty repair service for your unit. CTG is proud to be an authorized service center for numerous manufacturers. Before you deliver your unit to us, please carefully read the below requirements. Each manufacturer has requirements for approving warranty service for their units as well as dictating certain exclusions from warranty service:

• A majority of the warranty service providers require that a copy of the original Proof of Purchase (POP) accompany the unit when received for repair. Please bring this with you!
• In addition, several manufacturers also require that you obtain an RMA# (Repair Manufacturer Authorization) or SR# (Service Request) from their technical support group to authorize and initiate warranty service.

Proof of Purchase is required at the time you request warranty service for your unit:

• If you do not have POP, a deposit equivalent to one hour labor is required.
• If you are able to provide POP and satisfy all warranty requirements prior to the completion of the repair, we will gladly file your warranty claim and your deposit will be returned to you upon notification of the warranty claim being accepted.

Manufacturer’s warranty coverage varies and it is not always possible to determine if the total repair will be covered. There may be exclusions documented in your warranty information listing such consumables as lamps, belts, video heads, etc. Labor may be limited to 90 days in some cases.

Payment of your warranty claim is at the discretion of the manufacturer. If for any reason the warranty claim is denied (shipping damage, abuse, non-covered part, etc.) an invoice will be sent to you for the items not covered by the manufacturer.

CTG realizes it may be difficult to locate your original POP. In this case, a duplicate copy may need to be requested from the retail store. In the event of this delay, CTG will gladly receive your unit in our system under “Warranty Hold” status for a maximum of fourteen (14) days. Upon receiving your POP, CTG will proceed with the evaluation and repair of your unit.

If a POP is not received after fourteen (14) days, CTG will provide you with an estimate for the repair of your unit for your approval. Upon completion and invoicing, you will be responsible for the invoice charges.

Some manufacturers may require the unit be returned to them for factory service. CTG would be happy to assist you with this procedure. Shipping is considered to be the responsibility of the customer and shipping & handling charges will be due upon return of the unit to you.

Please give the Service Department a call if you have any questions. Thank you for your business!

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